Anonymous
map-marker Chandler, Arizona

Question

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Updated by user Feb 02, 2025

i AM N OT A MAD CUSTOMER i CAN'T REACH ANYONE B PHONE AND WE ARE WONDEING IF WE ADD A SMALL CAR TO OUR CURRENT MEMBERSIP IS THERE ANY TYPE OF DISOCUNT FOR TWO (2) CARS

Original review Jan 31, 2025

We have a current membership . I car.

We now have another small car. What is the pricing for 2 vehicles? Is there a reduction for 2.

Thanks. Don

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Anonymous
map-marker Yuma, Arizona

Necesito devolución de mi dinero

Soy Teresa Lemus necesito que por favor me regresen el año que me estuvo sacando dinero de mi tarjeta ese tiempo no ocupe el auto lavar Hablé a la oficina para que ya no me sacaran dinero de mi tarjeta. Pero seguí sacándome dinero 442 231 ****

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Anonymous
map-marker Yuma, Arizona

Necesito devolución de mi dinero

A mí sacaron dinero de mi tarjeta por un año o 6 meses aún cuando les dije que ya no quería el auto lavado

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Resolved
Francisco S Qsp

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Verified Reviewer

Resolved: Damaged Vehicle

Clean Freak Car Wash - Damaged Vehicle
Clean Freak Car Wash - Damaged Vehicle - Image 2
Clean Freak Car Wash - Damaged Vehicle - Image 3
Updated by user Apr 15, 2024

Issue has been resolved.

Original review Apr 11, 2024

We washed our 2024 Black BMW X5 yesterday at your Queen Creek, AZ location (22038 S. Ellsworth Rd) and upon drying it we immediately noticed visible scratches on the right hand side of the car.

This is the only location where we wash our vehicles and have never had such an issue in the past.

Please note that this vehicle is only used on the weekends and it stays stored in a garage at all times. An incident report was also created with your manager.

Were requesting for the scratches to be buffed out immediately.

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Preferred solution: Scratched buffed out

User's recommendation: Check your car after exiting the wash

Wendy M Kec

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Verified Reviewer

Refund & cancellation

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Updated by user Jun 08, 2024

I've had no response at all to my problem.There customer service is non existing. I even went to a location, where they said they have no phone there.

Original review May 31, 2024

I have been trying to get ahold of someone for a month now! I call and there is no room to leave a message and nobody picks up.

I've left messages on line with no call back. I want a refund for the $19.99 I was charged on May 9th and my account cancelled. I don't want to be charged again in June.

My sticker number is 61908+605305.

I would like a call back ASAP please. I want to confirm this has been taken care of.

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Loss:
$20
Pros:
  • Customer service there is great
Cons:
  • Customer service is not possible over phone

Preferred solution: Full refund

Anonymous
map-marker Phoenix, Arizona

Scratches on vehicle

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Clean Freak Car Wash - Scratches on vehicle
Clean Freak Car Wash - Scratches on vehicle - Image 2
Clean Freak Car Wash - Scratches on vehicle - Image 3

Manager was made aware about the scratches on the vehicle, but she told me thats probably the rocks on the road, our car wash dont do that, its probably when people go shopping. Manager was rude and unprofessional about the situation and refused to do anything about it.

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Amenda G

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Verified Reviewer
| map-marker Phoenix, Arizona

Cancellation ignored

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After receiving a cancellation confirming email, I have continued to be charged 3 months in a row. I have made calls to no avail!

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User's recommendation: Don’t subscribe to this company

Pedro B Zlv

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Verified Buyer
|

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Verified Reviewer
| map-marker Phoenix, Arizona

I cancel the membership but still I still have the membership. It's not counsel why

Contains 1 confidential file for company representatives

DAMAGED CAR!! My wife took our car to get a quick wash, and the attendant somehow put her in the track incorrectly.

Half way through the wash the car got stuck and she had to honk for several minutes for someone to come help. They then had her reverse out, just for the soap to start spraying into the car. They tried to send her through again but made the same mistake and the car got stuck again. Somewhere in between the machines hit the front driver side mirror and broke it.

We tried to file a claim with the car wash but the employees told us dont waste your time we will just deny it. Nobody has offered to help in any way and the actual manager of the store (Jamie) refuses to talk to us.

Their actions caused $780 dollars of damage and they refuse to help in any way. I will never go to this car wash again and I highly advise others to go elsewher

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Preferred solution: Just cancel the membership

User's recommendation: cancel the membership

Pedro B Zlv

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Verified Reviewer
| map-marker Phoenix, Arizona

I cancel the membership but still I still have the membership. It's not counsel why

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DAMAGED CAR!! My wife took our car to get a quick wash, and the attendant somehow put her in the track incorrectly.

Half way through the wash the car got stuck and she had to honk for several minutes for someone to come help. They then had her reverse out, just for the soap to start spraying into the car. They tried to send her through again but made the same mistake and the car got stuck again. Somewhere in between the machines hit the front driver side mirror and broke it.

We tried to file a claim with the car wash but the employees told us dont waste your time we will just deny it. Nobody has offered to help in any way and the actual manager of the store (Jamie) refuses to talk to us.

Their actions caused $500 dollars of damage and they refuse to help in any way. I will never go to this car wash again and I highly advise others to go elsewher

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Resolved
Chad R Txy
map-marker Marana, Arizona

Resolved: Canceled but still got charged

Updated by user May 02, 2024

Company fixed the issue and I have been provided with apology.

Original review Apr 02, 2024

Canceled , received reply that my membership was canceled, still charged for next month.Called Customer Care . Voice mail was full course.

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Loss:
$30
Pros:
  • Was closest to were i lived
Cons:
  • Did not keep their word to cancel membership when i moved

Preferred solution: Full refund

User's recommendation: Don't get a membership with Clean Freaks

Jennifer C Dpt

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Verified Reviewer
| map-marker Sun City, Arizona

Refund never received

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Original review updated Feb 16, 2024

They refused my refund request because I didn't give them 7 days notice before being charged.

I have issues with that due to (a) I never knew what day I was to be charged and (b) I didn't have 7 days notice before I moved from their service area, due to work. I live on the east coast now and they're are no locations anywhere near me.

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Loss:
$30
Pros:
  • Convenient when they want
Cons:
  • Location

Preferred solution: Full refund

User's recommendation: Don't sign up for the monthly pass

Anonymous
map-marker Los Angeles, California

Change info on bank card used as monthly pmt

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There was no complaint as I stated before Always have had good service I will state again there was not a complaint

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Anonymous
map-marker Phoenix, Arizona

Only half the car wash was working and clean freaks are charging full price and not telling anybody..your assistant manager is useless..

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Just bad service..never going back again..we will not be taking of our cars back there...work and private..

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User's recommendation: Stay away from this place...check me on social media

Hector S Nmu

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Verified Reviewer
| map-marker Tucson, Arizona

Never get messages or emails returned

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Sent emails in regards to canceling having my number sent and email sent nothing back but yet good at still charging me on point with that but when it comes to canceling no return calls or emails just this to give a *** rating well yes I am pissed and the charges better stop either way my banks handling it now thanks for nothing clean freak ill nvr use ur services again Mister it is

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Loss:
$80
Pros:
  • Convenient when they want
Cons:
  • Never respond to emails or phone calls

Preferred solution: Full refund

User's recommendation: No don't go

Anonymous
map-marker La Grange, North Carolina

Refund never received

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I canceled my service at the beginning of the month as I no longer live in an area where this company operates.

I've made multiple attempts to resolve this, but there are NO customer service phone numbers that actually work. 8 attempts this morning alone.

My card issuer (my employer) insists that I resolve with the merchant. HOW???

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User's recommendation: Don't do it

Peter C Rfn

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Verified Reviewer
| map-marker Phoenix, Arizona

Damage to vehicle while in the automatic Clean Freak car wash. (On video).

My truck was damaged in the Clean Freak Car Wash at location 2942 N 16th St. Phoenix, AZ.

85016. This customer spoke with "Murphy" at the time of the incident on site. Murphy identified himself as a manager and noted that the damage had been identified on the car wash video tape. Murphy suggested I contacted, " Manny's Paint and Auto Body Shop", a body shop for damages, assessment and future repairs.

I have since submitted the estimates as agreed upon with Murphy and have not received follow up as to this claim for body work.

I have received two phone calls in which I was offered car washes as compensation for damages which I have not accepted as compensation for damages which were caused by the Clean Freak Car Wash. Your attention to this matter is greatly appreciated.

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User's recommendation: Interested in Approach to Customer Service

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